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Guidance: Self Assessment: service availability and issues

  • 16 March 2022

    Planned downtime from 11:45pm on Tuesday 5 April 2022 to 2:30am Wednesday 6 April 2022 has been added.

  • 4 October 2021

    Planned downtime from 11:59pm on Monday 4 October 2021 to 12:30am Tuesday 5 October 2021 has been added.

  • 1 October 2021

    Planned downtime from 12pm to 12:30pm on Tuesday 5 October 2021 has been added.

  • 17 March 2021

    Planned downtime from 11:45pm on Monday 5 April 2021 to 2:30am on Tuesday 6 April 2021 has been added.

  • 30 March 2020

    Planned downtime from 11:45pm Sunday 5 April 2020 to 2.30am Monday 6 April 2020 has been added

  • 25 November 2019

    Planned downtime for Monday 25 November to Tuesday 26 November 2019 has been changed. The downtime will now take place from 9pm on Tuesday 26 November to 6am on Wednesday 27 November 2019.

  • 22 November 2019

    Due to scheduled maintenance you will be unable to set up a direct debit using the HMRC online service from 9pm on Monday 25 November 2019 to 6am on Tuesday 26 April 2019. Information about this issue has been added.

  • 19 November 2019

    This service is unavailable from 9pm on Thursday 21 November to 6am on Friday 22 November 2019. Information about this issue has been added.

  • 12 November 2019

    Planned downtime for 9pm on Tuesday 12 November 2019 to 6am on Wednesday 13 November 2019 has been added.

  • 12 November 2019

    Planned downtime for Tuesday 12 November 2019 9pm to 6pm Wednesday 13 November 2019 has been added.

  • 11 November 2019

    You will be unable to use the ‘view message’ part of the service from 9pm on Monday 11 November 2019 to 6am on Tuesday 12 November 2019. Information about this has been added.

  • 31 October 2019

    Planned downtime for Saturday 2 November 2019 from 12:45am to 2:45am has been added.

  • 25 September 2019

    This service will be unavailable from 9pm on Thursday 26 September to 3am on Friday 27 September 2019. Information about this issue has been added.

  • 16 September 2019

    Planned downtime for Thursday 19 September 2019 9pm to Friday 20 September 2019 3am has been added.

  • 11 September 2019

    Planned downtime for Thursday 12 September 2019 from 9pm to 3am on Friday 13 September 2019 has been cancelled.

  • 9 September 2019

    Planned downtime for Thursday 12 September 2019 from 9pm to 3am on Friday 13 September 2019 has been added.

  • 26 March 2019

    Some of this service will be unavailable from Friday 5 April 2019 at 11:45pm to 2:30am on Saturday 6 April 2019. Information about this issue has been added.

  • 16 November 2018

    Downtime previously planned for 17 and 18 November will now take place on 24 and 25 November.

  • 14 November 2018

    Planned downtime for Wednesday 14 November 2018 9:15pm to 2:45am on Thursday 15 November 2018 has been added.

  • 1 November 2018

    Planned downtime for 3 and 4 November will now take place on 17 and 18 November.

  • 26 October 2018

    Planned downtime for 3 and 4 November added.

  • 5 April 2018

    The planned downtime for 6 April 2018 has been updated to end at 2am.

  • 22 March 2018

    An Issue about submissions on 19 March 2018 and 20 March 2018 has been added to the page.

  • 21 March 2018

    Planned downtime for Sunday 25 March 2018 has been added.

  • 20 March 2018

    Service availability section amended with ‘Real Time Information submission’ message.

  • 19 March 2018

    The Self Assessment service will be unavailable from 11:45pm on 5 April 2018 to 8am on 6 April 2018.

  • 9 March 2018

    The planned downtime section has been updated for the Self-Assessment service.

  • 19 January 2018

    The Self-Assessment pre population service has now been fully restored.

  • 19 January 2018

    The returns filed and filled in on 4 January 2018 issue has been resolved and returns submitted have now been processed.

  • 17 January 2018

    Service issues affecting HMRC Pre Population Service within third party software has been resolved.

  • 17 January 2018

    The returns filed and filled in on 4 January 2018 message has been updated advising customers to submit their tax return before 31 January 2018.

  • 16 January 2018

    Service issues updated to advise customers that they are unable to use HMRC Pre Population Service within third party software.

  • 6 January 2018

    Service availability has been updated to advise an issue affecting Individuals and Agents using the Self Assessment Service has been resolved.

  • 6 January 2018

    Service availability section updated.

  • 5 January 2018

    The returns filed and filled in on 4 January 2018 message has been updated advising customers on how to submit your saved return.

  • 5 January 2018

    Message about issues regarding returns filed and filled in on 4 January 2018 added.

  • 4 January 2018

    A message about some customers experiencing technical difficulties and delayed submission responses has been added to the page.

  • 12 December 2017

    Service availability section updated.

  • 2 November 2017

    There is a service availability issue causing delayed submission responses.

  • 5 October 2017

    Planned downtime for 13 October 2017 to 15 October 2017 added to the page.

  • 3 October 2017

    Service issues has been updated to advise an issue affecting Individuals and Agents using the Self Assessment Service has been resolved.

  • 2 October 2017

    The service issues section has been updated.

  • 21 August 2017

    Service issues has been updated to advise that customers using Verify to access online services are now able to request a repayment and claim to reduce payments on account.

  • 19 July 2017

    Service issues has been updated to advise the Self Assessment tax return online submission problem has been resolved.

  • 18 July 2017

    The service issues section has been updated.

  • 11 July 2017

    The service issues section has been updated.

  • 26 June 2017

    Service issues section has been updated.

  • 14 June 2017

    Service issues section has been updated.

  • 12 May 2017

    Service issues update has been added to the page.

  • 5 April 2017

    Planned downtime has been added to this page.

  • 3 April 2017

    The Self Assessment customers using Verify to access online services message has been amended in the Service issues section.

  • 31 March 2017

    Service issue message has been added to the page.

  • 30 August 2016

    Agents unable to log in to their online account issue updated to show the problem has now been resolved.

  • 24 August 2016

    The ‘Agents unable to log in to their online account’ message has been updated.

  • 11 August 2016

    Service issue message has been added to the page.

  • 14 April 2016

    Service issues section has been updated.

  • 14 April 2016

    Service issues section has been updated.

  • 13 April 2016

    The service issues section has been updated.

  • 24 December 2015

    Service issues section has been updated.

  • 6 November 2015

    Planned downtime has been added to this page.

  • 23 September 2015

    Planned downtime has been added to this page.

  • 22 September 2015

    Downtime for the Self Assessment online service has been added to this page.

  • 2 September 2015

    Latest updates on creating a new Government Gateway account.

  • 24 August 2015

    First published.

  • 16 March 2022

    Planned downtime from 11:45pm on Tuesday 5 April 2022 to 2:30am Wednesday 6 April 2022 has been added.

  • 4 October 2021

    Planned downtime from 11:59pm on Monday 4 October 2021 to 12:30am Tuesday 5 October 2021 has been added.

  • 1 October 2021

    Planned downtime from 12pm to 12:30pm on Tuesday 5 October 2021 has been added.

  • 17 March 2021

    Planned downtime from 11:45pm on Monday 5 April 2021 to 2:30am on Tuesday 6 April 2021 has been added.

  • 30 March 2020

    Planned downtime from 11:45pm Sunday 5 April 2020 to 2.30am Monday 6 April 2020 has been added

  • 25 November 2019

    Planned downtime for Monday 25 November to Tuesday 26 November 2019 has been changed. The downtime will now take place from 9pm on Tuesday 26 November to 6am on Wednesday 27 November 2019.

  • 22 November 2019

    Due to scheduled maintenance you will be unable to set up a direct debit using the HMRC online service from 9pm on Monday 25 November 2019 to 6am on Tuesday 26 April 2019. Information about this issue has been added.

  • 19 November 2019

    This service is unavailable from 9pm on Thursday 21 November to 6am on Friday 22 November 2019. Information about this issue has been added.

  • 12 November 2019

    Planned downtime for 9pm on Tuesday 12 November 2019 to 6am on Wednesday 13 November 2019 has been added.

  • 12 November 2019

    Planned downtime for Tuesday 12 November 2019 9pm to 6pm Wednesday 13 November 2019 has been added.

  • 11 November 2019

    You will be unable to use the ‘view message’ part of the service from 9pm on Monday 11 November 2019 to 6am on Tuesday 12 November 2019. Information about this has been added.

  • 31 October 2019

    Planned downtime for Saturday 2 November 2019 from 12:45am to 2:45am has been added.

  • 25 September 2019

    This service will be unavailable from 9pm on Thursday 26 September to 3am on Friday 27 September 2019. Information about this issue has been added.

  • 16 September 2019

    Planned downtime for Thursday 19 September 2019 9pm to Friday 20 September 2019 3am has been added.

  • 11 September 2019

    Planned downtime for Thursday 12 September 2019 from 9pm to 3am on Friday 13 September 2019 has been cancelled.

  • 9 September 2019

    Planned downtime for Thursday 12 September 2019 from 9pm to 3am on Friday 13 September 2019 has been added.

  • 26 March 2019

    Some of this service will be unavailable from Friday 5 April 2019 at 11:45pm to 2:30am on Saturday 6 April 2019. Information about this issue has been added.

  • 16 November 2018

    Downtime previously planned for 17 and 18 November will now take place on 24 and 25 November.

  • 14 November 2018

    Planned downtime for Wednesday 14 November 2018 9:15pm to 2:45am on Thursday 15 November 2018 has been added.

  • 1 November 2018

    Planned downtime for 3 and 4 November will now take place on 17 and 18 November.

  • 26 October 2018

    Planned downtime for 3 and 4 November added.

  • 5 April 2018

    The planned downtime for 6 April 2018 has been updated to end at 2am.

  • 22 March 2018

    An Issue about submissions on 19 March 2018 and 20 March 2018 has been added to the page.

  • 21 March 2018

    Planned downtime for Sunday 25 March 2018 has been added.

  • 20 March 2018

    Service availability section amended with ‘Real Time Information submission’ message.

  • 19 March 2018

    The Self Assessment service will be unavailable from 11:45pm on 5 April 2018 to 8am on 6 April 2018.

  • 9 March 2018

    The planned downtime section has been updated for the Self-Assessment service.

  • 19 January 2018

    The Self-Assessment pre population service has now been fully restored.

  • 19 January 2018

    The returns filed and filled in on 4 January 2018 issue has been resolved and returns submitted have now been processed.

  • 17 January 2018

    Service issues affecting HMRC Pre Population Service within third party software has been resolved.

  • 17 January 2018

    The returns filed and filled in on 4 January 2018 message has been updated advising customers to submit their tax return before 31 January 2018.

  • 16 January 2018

    Service issues updated to advise customers that they are unable to use HMRC Pre Population Service within third party software.

  • 6 January 2018

    Service availability has been updated to advise an issue affecting Individuals and Agents using the Self Assessment Service has been resolved.

  • 6 January 2018

    Service availability section updated.

  • 5 January 2018

    The returns filed and filled in on 4 January 2018 message has been updated advising customers on how to submit your saved return.

  • 5 January 2018

    Message about issues regarding returns filed and filled in on 4 January 2018 added.

  • 4 January 2018

    A message about some customers experiencing technical difficulties and delayed submission responses has been added to the page.

  • 12 December 2017

    Service availability section updated.

  • 2 November 2017

    There is a service availability issue causing delayed submission responses.

  • 5 October 2017

    Planned downtime for 13 October 2017 to 15 October 2017 added to the page.

  • 3 October 2017

    Service issues has been updated to advise an issue affecting Individuals and Agents using the Self Assessment Service has been resolved.

  • 2 October 2017

    The service issues section has been updated.

  • 21 August 2017

    Service issues has been updated to advise that customers using Verify to access online services are now able to request a repayment and claim to reduce payments on account.

  • 19 July 2017

    Service issues has been updated to advise the Self Assessment tax return online submission problem has been resolved.

  • 18 July 2017

    The service issues section has been updated.

  • 11 July 2017

    The service issues section has been updated.

  • 26 June 2017

    Service issues section has been updated.

  • 14 June 2017

    Service issues section has been updated.

  • 12 May 2017

    Service issues update has been added to the page.

  • 5 April 2017

    Planned downtime has been added to this page.

  • 3 April 2017

    The Self Assessment customers using Verify to access online services message has been amended in the Service issues section.

  • 31 March 2017

    Service issue message has been added to the page.

  • 30 August 2016

    Agents unable to log in to their online account issue updated to show the problem has now been resolved.

  • 24 August 2016

    The ‘Agents unable to log in to their online account’ message has been updated.

  • 11 August 2016

    Service issue message has been added to the page.

  • 14 April 2016

    Service issues section has been updated.

  • 14 April 2016

    Service issues section has been updated.

  • 13 April 2016

    The service issues section has been updated.

  • 24 December 2015

    Service issues section has been updated.

  • 6 November 2015

    Planned downtime has been added to this page.

  • 23 September 2015

    Planned downtime has been added to this page.

  • 22 September 2015

    Downtime for the Self Assessment online service has been added to this page.

  • 2 September 2015

    Latest updates on creating a new Government Gateway account.

  • 24 August 2015

    First published.