Guidance: VAT online: service availability and issues

Planned downtime from 6pm to 10pm on Wednesday 30 November 2022 has been added.

Planned downtime from 11:59pm on Monday 4 October 2021 to 12:30am Tuesday 5 October 2021 has been added.

Planned downtime from 12pm to 12:30pm on Tuesday 5 October 2021 has been added.

Planned downtime for Friday 11 September 2020 6pm to 9am Monday 14 September 2020 has been added.

Planned downtime from 8:30pm on Thursday 19 December 2019 to 6am on Friday 20 December 2019 has been added.

Planned downtime that was scheduled from 9pm on 25 November 2019 to 6am on 26 November 2019 has been changed. The service will now be unavailable from 9pm on 26 November 2019 to 6am on 27 November 2019.

Planned downtime from 9pm on Monday 25 November 2019 to 6am on Tuesday 26 November 2019 has been added.

The planned downtime which was scheduled for 9pm 20 November to 6am 21 November has been changed to 9pm Thursday 21 November 2019 to 6am Friday 22 November 2019.

This service will be unavailable from 9pm on Wednesday 20 November to 6am on Thursday 21 November.

Planned downtime from 9pm on Tuesday 12 November 2019 to 6am on Wednesday 13 November 2019 has been updated.

Planned downtime from 9pm on Tuesday 12 November 2019 to 6am on Wednesday 13 November 2019 has been added.

You will be unable to use the ‘view message’ part of the service from 9pm on Monday 11 November 2019 to 6am on Tuesday 12 November 2019. Information about this has been added.

You will be unable to use this service from Tuesday 26 March 2019 at 9:55pm to 2:40am on Wednesday 27 March 2019. Information about this issue has been added.

Downtime previously planned for 17 and 18 November will now take place on 24 and 25 November.

Planned downtime for Wednesday 14 November 2018 9:15pm to 2:45am on Thursday 15 November 2018 has been added.

Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.

Planned downtime for 3 and 4 November will now take place on 17 and 18 November.

Planned downtime for Saturday 3 November 2018 and Sunday 4 November 2018 added.

Planned downtime on 10 December 2017 added.

Planned downtime for 6 August 2017 has been added to the VAT online: service availability and issues page.

Agents unable to log in to their online account issue updated to show the problem has now been resolved.

The ‘Agents unable to log in to their online account’ message has been updated.

Service issue message has been added to the page.

Further information about signing into HMRC services has been added to this page.

Added message Important guidance on signing into the new Government Gateway Login page to the Service Issues section.

The service issues section has been updated with information about signing into HM Revenue and Customs services with a ‘long’ password.

Service issues section has been updated.

Service issues section has been updated.

Planned downtime has been added to this page.

Latest updates on creating a new Government Gateway account.

First published.