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Guidance: Agent services account: service availability and issues

  • 17 February 2022

    Planned downtime from 5pm on Friday 18 February 2022 to 9am on Monday 21 February 2022 has been added.

  • 13 January 2022

    Planned downtime from 5pm on Friday 14 January 2022 to 9am on Monday 17 January 2022 has been cancelled.

  • 21 December 2021

    Planned downtime from from 5pm on Friday 14 January 2022 to 9am on Monday 17 January 2022 has been added.

  • 16 December 2021

    Information about a service issue has been added.

  • 10 December 2021

    Planned downtime from Saturday 11 December 2021 9:38pm to 10:20pm has been added.

  • 26 November 2021

    Planned downtime from 11:59pm Saturday 27 November 2021 to 1:37am Sunday 28 November 2021 has been added.

  • 17 November 2021

    Planned downtime has been added from 5pm on Monday 22 November 2021 to 9am on Tuesday 23 November 2021.

  • 15 November 2021

    Downtime extended until 9.30am Tuesday 16 November.

  • 28 October 2021

    Planned downtime from 5pm on Friday 12 November 2021 to 6pm on Monday 15 November has been added.

  • 17 June 2021

    Planned downtime from 5pm on Friday 25 June 2021 to 9am Monday 28 June 2021 has been added.

  • 16 October 2020

    Planned downtime from 11:59pm Sunday 18 October 2020 to 3:30am Monday 19 October 2020.

  • 25 September 2020

    Planned downtime from 9am on Sunday 27 September 2020 to 2pm has been added.

  • 3 September 2020

    Planned downtime from 5pm on Friday 11 September 2020 to 9am Monday 14 September 2020 has been added.

  • 2 September 2020

    Planned downtime from 6pm on Friday 11 September 2020 to 7am on Monday 14 September 2020 has been added.

  • 19 August 2020

    The planned downtime from 7:45pm on Saturday 22 August 2020 to 4:30pm Monday 24 August 2020 has been updated. The new times have been added.

  • 17 August 2020

    Planned downtime from 7:45pm on Saturday 22 August 2020 to 4:30pm Monday 24 August 2020 has been added.

  • 28 July 2020

    A service issue about accessing the Making Tax Digital service has been removed.

  • 28 July 2020

    A service issue about accessing the Making Tax Digital service has been added.

  • 10 July 2020

    Planned downtime from 5pm on Friday 10 July 2020 to 9am on Monday 13 July 2020 has been added.

  • 20 May 2020

    Planned downtime from 10am to midday on Wednesday 27 May 2020 has been added.

  • 14 May 2020

    The planned downtime from Thursday 14 May 2020 to Friday 15 May 2020 and Saturday 16 May 2020 to Monday 18 May 2020 have been updated. The new dates and times have been added.

  • 12 May 2020

    Planned downtime messages from 7:45pm on Thursday 14 May 2020 to 2:30am on Friday 15 May 2020 and from 6:45pm on Saturday 16 May 2020 to 5pm on Monday 18 May 2020 have been added.

  • 7 May 2020

    Planned downtime from 7:45pm on Saturday 16 May 2020 to 5pm on Monday 18 May 2020 has been added.

  • 27 March 2020

    Planned downtime message added as some services will be unavailable on Saturday 28 March from 5pm to 8pm

  • 9 March 2020

    Planned downtime messages from 9:45am to 11am on Saturday 14 March 2020, 11:59pm on Saturday 14 March 2020 to 2am on Sunday 15 March 2020 and from 2pm to 6:30pm on Sunday 15 March 2020 have been added.

  • 6 March 2020

    Planned downtime messages from 11:59pm on Saturday 14 March 2020 to 2am on Sunday 15 March 2020 and from 5:30pm on Saturday 14 March 2020 to 5pm on Monday 16 March 2020 have been added.

  • 20 February 2020

    Planned downtime changed from 11:59pm on Sunday 23 February 2020 to 6am on Monday 24 February 2020 to 11:59pm on Saturday 22 February 2020 to 6am on Sunday 23 February 2020.

  • 20 February 2020

    Planned downtime from 11:59pm on Sunday 23 February 2020 to 6am on Monday 24 February 2020 has been added.

  • 12 February 2020

    The service to submit ‘Making Tax Digital VAT Returns’ is now fully available.

  • 11 February 2020

    A service issue about submitting Making Tax Digital VAT returns has been added.

  • 10 February 2020

    Planned downtime from 11:59pm on Saturday 15 February 2020 to 3am on Sunday 16 February 2020 has been added.

  • 23 January 2020

    The service issue about accessing the system has now been fixed.

  • 23 January 2020

    Information about intermittent service issues has been added.

  • 17 January 2020

    Service issue message about overseas businesses signing up to the agent services account has been added.

  • 16 January 2020

    Service issue message about overseas customers signing up to Making Tax Digital has been added.

  • 9 January 2020

    This service is now available.

  • 9 January 2020

    This service is currently unavailable.

  • 8 January 2020

    Planned downtime from 11:59pm on Saturday 11 January to 2am on Sunday 12 January 2020 has been cancelled.

  • 8 January 2020

    This service is now available.

  • 7 January 2020

    The agent services account is currently unavailable. Check service availability page for updates.

  • 6 January 2020

    You will be unable use this online service from 11:59pm on Saturday 11 January to 2am on Sunday 12 January 2020. Information about this issue has been added.

  • 13 June 2019

    Planned downtime from midnight to 10am on Sunday 16 June 2019 has been added.

  • 7 June 2019

    Planned downtime from 11:30am on Saturday 8 June 2019 to 10:30am on Sunday 9 June 2019 has been added.

  • 13 May 2019

    This service will be unavailable from 4pm on Saturday 11 May 2019 to 5pm on Monday 13 May 2019 has been added.

  • 10 May 2019

    This service will be unavailable from 4pm on Saturday 11 May 2019 to 9am on Monday 13 May 2019. Information about this issue has been added.

  • 7 February 2019

    Planned downtime from 5pm on Friday 8 February 2019 to 9am on Tuesday 12 February 2019 has been added.

  • 14 December 2018

    Problems viewing your online client list have now been fixed.

  • 5 December 2018

    Problems viewing your online client list has been added to the service issues section.

  • 30 November 2018

    Planned downtime for 5pm on Friday 30 November to 11am on Tuesday 4 December has been added.

  • 23 November 2018

    The service will be unavailable from 9pm on Friday 23 November to 7pm Sunday 25 November.

  • 16 November 2018

    Downtime planned for 17 and 18 November will now take place on 24 and 25 November.

  • 8 November 2018

    Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.

  • 1 November 2018

    Planned downtime for 3 and 4 November will now take place on 17 and 18 November.

  • 24 October 2018

    Planned downtime for Saturday 3 November 2018 and Sunday 4 November 2018 added.

  • 18 September 2018

    Agents are not able to sign in and access the agent services account. HMRC is investigating this urgently.

  • 9 February 2018

    First published.

  • 17 February 2022

    Planned downtime from 5pm on Friday 18 February 2022 to 9am on Monday 21 February 2022 has been added.

  • 13 January 2022

    Planned downtime from 5pm on Friday 14 January 2022 to 9am on Monday 17 January 2022 has been cancelled.

  • 21 December 2021

    Planned downtime from from 5pm on Friday 14 January 2022 to 9am on Monday 17 January 2022 has been added.

  • 16 December 2021

    Information about a service issue has been added.

  • 10 December 2021

    Planned downtime from Saturday 11 December 2021 9:38pm to 10:20pm has been added.

  • 26 November 2021

    Planned downtime from 11:59pm Saturday 27 November 2021 to 1:37am Sunday 28 November 2021 has been added.

  • 17 November 2021

    Planned downtime has been added from 5pm on Monday 22 November 2021 to 9am on Tuesday 23 November 2021.

  • 15 November 2021

    Downtime extended until 9.30am Tuesday 16 November.

  • 28 October 2021

    Planned downtime from 5pm on Friday 12 November 2021 to 6pm on Monday 15 November has been added.

  • 17 June 2021

    Planned downtime from 5pm on Friday 25 June 2021 to 9am Monday 28 June 2021 has been added.

  • 16 October 2020

    Planned downtime from 11:59pm Sunday 18 October 2020 to 3:30am Monday 19 October 2020.

  • 25 September 2020

    Planned downtime from 9am on Sunday 27 September 2020 to 2pm has been added.

  • 3 September 2020

    Planned downtime from 5pm on Friday 11 September 2020 to 9am Monday 14 September 2020 has been added.

  • 2 September 2020

    Planned downtime from 6pm on Friday 11 September 2020 to 7am on Monday 14 September 2020 has been added.

  • 19 August 2020

    The planned downtime from 7:45pm on Saturday 22 August 2020 to 4:30pm Monday 24 August 2020 has been updated. The new times have been added.

  • 17 August 2020

    Planned downtime from 7:45pm on Saturday 22 August 2020 to 4:30pm Monday 24 August 2020 has been added.

  • 28 July 2020

    A service issue about accessing the Making Tax Digital service has been removed.

  • 28 July 2020

    A service issue about accessing the Making Tax Digital service has been added.

  • 10 July 2020

    Planned downtime from 5pm on Friday 10 July 2020 to 9am on Monday 13 July 2020 has been added.

  • 20 May 2020

    Planned downtime from 10am to midday on Wednesday 27 May 2020 has been added.

  • 14 May 2020

    The planned downtime from Thursday 14 May 2020 to Friday 15 May 2020 and Saturday 16 May 2020 to Monday 18 May 2020 have been updated. The new dates and times have been added.

  • 12 May 2020

    Planned downtime messages from 7:45pm on Thursday 14 May 2020 to 2:30am on Friday 15 May 2020 and from 6:45pm on Saturday 16 May 2020 to 5pm on Monday 18 May 2020 have been added.

  • 7 May 2020

    Planned downtime from 7:45pm on Saturday 16 May 2020 to 5pm on Monday 18 May 2020 has been added.

  • 27 March 2020

    Planned downtime message added as some services will be unavailable on Saturday 28 March from 5pm to 8pm

  • 9 March 2020

    Planned downtime messages from 9:45am to 11am on Saturday 14 March 2020, 11:59pm on Saturday 14 March 2020 to 2am on Sunday 15 March 2020 and from 2pm to 6:30pm on Sunday 15 March 2020 have been added.

  • 6 March 2020

    Planned downtime messages from 11:59pm on Saturday 14 March 2020 to 2am on Sunday 15 March 2020 and from 5:30pm on Saturday 14 March 2020 to 5pm on Monday 16 March 2020 have been added.

  • 20 February 2020

    Planned downtime changed from 11:59pm on Sunday 23 February 2020 to 6am on Monday 24 February 2020 to 11:59pm on Saturday 22 February 2020 to 6am on Sunday 23 February 2020.

  • 20 February 2020

    Planned downtime from 11:59pm on Sunday 23 February 2020 to 6am on Monday 24 February 2020 has been added.

  • 12 February 2020

    The service to submit ‘Making Tax Digital VAT Returns’ is now fully available.

  • 11 February 2020

    A service issue about submitting Making Tax Digital VAT returns has been added.

  • 10 February 2020

    Planned downtime from 11:59pm on Saturday 15 February 2020 to 3am on Sunday 16 February 2020 has been added.

  • 23 January 2020

    The service issue about accessing the system has now been fixed.

  • 23 January 2020

    Information about intermittent service issues has been added.

  • 17 January 2020

    Service issue message about overseas businesses signing up to the agent services account has been added.

  • 16 January 2020

    Service issue message about overseas customers signing up to Making Tax Digital has been added.

  • 9 January 2020

    This service is now available.

  • 9 January 2020

    This service is currently unavailable.

  • 8 January 2020

    Planned downtime from 11:59pm on Saturday 11 January to 2am on Sunday 12 January 2020 has been cancelled.

  • 8 January 2020

    This service is now available.

  • 7 January 2020

    The agent services account is currently unavailable. Check service availability page for updates.

  • 6 January 2020

    You will be unable use this online service from 11:59pm on Saturday 11 January to 2am on Sunday 12 January 2020. Information about this issue has been added.

  • 13 June 2019

    Planned downtime from midnight to 10am on Sunday 16 June 2019 has been added.

  • 7 June 2019

    Planned downtime from 11:30am on Saturday 8 June 2019 to 10:30am on Sunday 9 June 2019 has been added.

  • 13 May 2019

    This service will be unavailable from 4pm on Saturday 11 May 2019 to 5pm on Monday 13 May 2019 has been added.

  • 10 May 2019

    This service will be unavailable from 4pm on Saturday 11 May 2019 to 9am on Monday 13 May 2019. Information about this issue has been added.

  • 7 February 2019

    Planned downtime from 5pm on Friday 8 February 2019 to 9am on Tuesday 12 February 2019 has been added.

  • 14 December 2018

    Problems viewing your online client list have now been fixed.

  • 5 December 2018

    Problems viewing your online client list has been added to the service issues section.

  • 30 November 2018

    Planned downtime for 5pm on Friday 30 November to 11am on Tuesday 4 December has been added.

  • 23 November 2018

    The service will be unavailable from 9pm on Friday 23 November to 7pm Sunday 25 November.

  • 16 November 2018

    Downtime planned for 17 and 18 November will now take place on 24 and 25 November.

  • 8 November 2018

    Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.

  • 1 November 2018

    Planned downtime for 3 and 4 November will now take place on 17 and 18 November.

  • 24 October 2018

    Planned downtime for Saturday 3 November 2018 and Sunday 4 November 2018 added.

  • 18 September 2018

    Agents are not able to sign in and access the agent services account. HMRC is investigating this urgently.

  • 9 February 2018

    First published.