Guidance: EPAYE: service availability and issues

The issue with the Employment Allowance status page showing that you are not currently receiving Employment Allowance when you are has been resolved.

The issues where Repayment Interest Credits are not showing on your monthly statement and accrued interest is not visible or is incorrect on the account have been resolved.

Issues with the Employment Allowance and other credits not being visible, or being incorrect on the monthly statement and payments not being visible, or incorrect on the payment history have been resolved. Issues with the Employment Allowance status page showing that users are not currently receiving the allowance; Repayment Interest Credits not showing on the monthly statement and accrued interest not being visible or incorrect on the account have been added.

Planned downtime for Friday 11 September 2020 6pm to 7am Monday 14 September 2020 has been added.

Planned downtime for Monday 25 November to Tuesday 26 November 2019 has been changed. The downtime will now take place from 9pm on Tuesday 26 November to 6am on Wednesday 27 November 2019.

You will not be able to use some of this service from 9pm on Monday 25 November to 6am on 26 November 2019. Information about this issue has been added.

Planned downtime from 9pm on Tuesday 12 November to 6am on Wednesday 13 November has been cancelled.

You will be unable to use some of this service from 9pm on Tuesday 12 November to 6am on Wednesday 13 November. Information about this issue has been added.

Information about an issue with payments not being visible, or being incorrect on the monthly statement has been added.

Details about an issue with the Employment Allowance not being visible, or being incorrect on the monthly statement have been added.

First published.