Subscribe to receive email updates
Subscribe to the HMRC help and support email service to get information on a wide range of topics for individuals, businesses, employers and agents.
You can also:
- make changes to your topic subscriptions
- unsubscribe from the service whenever you want
Registering and joining webinars
You can register for webinars in advance but we recommend you join each webinar 5 minutes before the start.
The Customs Declaration Service
How to subscribe
This video explains how to subscribe to the Customs Declaration Service, how to create an account and what you’ll need to create one.
How to subscribe to the Customs Declaration Service.
How to set up a Direct Debit instruction when only one signature is required
This video explains how to set up Direct Debit instructions for a duty deferment account when only one signature is required.
How to set up a Direct Debit instruction on the Customs Declaration Service when only one signature is required.
How to set up a Direct Debit instruction when multiple signatures are required
This video explains how to set up Direct Debit instructions for a duty deferment account when multiple signatures are required.
How to set up a Direct Debit instruction when multiple signatures are required.
How to use the secure file upload service
This video explains how to access the secure file upload service on the Customs Declaration Service.
How to use the secure file upload service.
How to set up a standing authority
This video explains how to set up a standing authority on the Customs Declaration Service, what they can be set against and managing standing authorities.
How to set up a standing authority.
How to use your customs financial accounts
This video explains how to use your customs financial accounts, including the cash account, duty deferment account and general guarantee account.
How to use your customs financial accounts.
How to complete an import declaration
You can also watch a series of videos about customs clearance instructions so you can find out how to complete an import declaration in the Customs Declaration Service, including:
- how to identify the declaration category
- how to identify the commodity code
- how to identify the procedure code
- how to identify the permitted additional procedure code
- how to identify the additional procedure code
- how to identify the additional information statement code
- how to identify the specific document and reference code
- how to review completion guidance
- how to complete the customs declaration
Customs import declarations — an overview
Watch a video about an overview of customs import declarations.
Customs Import Declarations — an overview.
The video explains:
- customs import declarations on controlled goods imported into Great Britain (England, Wales and Scotland) from the EU
- the process for simplified, supplementary declarations and delayed import declarations for import goods which are not controlled for up to 31 December 2021
- important terminology
Exporting — what you need to do to keep your goods moving
Watch a video about exporting — what you need to do to keep your goods moving.
Exporting — what you need to do to keep your goods moving.
The video explains what actions you need to take to export goods from Great Britain to the EU and move goods between Great Britain and Northern Ireland.
We will provide a run through of the main export processes, including:
- staged border controls
- zero-rated VAT
- customs declarations
- using an intermediary
- what licences, certificates and authorisations you may need
Exporting — sending goods outside Great Britain (including to EU countries) by post, courier or fast parcel operator
Watch a video about the new rules when you send goods in parcels to customers or businesses abroad.
Exporting — sending goods outside Great Britain (including to EU countries) by post, courier or fast parcel operator.
Getting someone to deal with customs for you — how freight forwarders can help
Watch a video about getting someone to deal with customs for you — how freight forwarders can help.
Getting someone to deal with customs for you — how freight forwarders can help.
Watch a video about how a customs intermediary or agent can help you.
How can a customs intermediary or agent help me?
How to check if you can delay customs payments and declarations
Watch a video about how to check if you can delay customs payments and declarations.
How to check if you can delay customs payments and declarations.
How to import
Watch a video about how to import.
How to import.
The video explains what actions you need to take to import goods into Great Britain from the EU (except Ireland) or rest of world countries, now full customs controls are in place. We’ll cover what these new controls mean for your business, how to get ready to import and who can help you.
Importing — steps you need to take before making your supplementary declaration
Recorded webinar
Watch a recorded webinar about importing — steps you need to take before making your supplementary declaration.
This webinar is to support those who have delayed their customs import declarations. We explain the steps you need to take before you can make a supplementary declaration and how intermediaries can help you do this.
Rules for carrying commercial goods in your baggage
Watch a video about new rules for carrying commercial goods in your baggage.
New rules for carrying commercial goods in your baggage.
Rules for exporting goods to Europe from Great Britain
Watch a video about new rules for exporting goods to Europe from Great Britain.
New rules for exporting goods to Europe from Great Britain.
Rules for making cash declarations
Watch a video about new rules for making cash declarations.
New rules for making cash declarations.
Rules for travelling with goods for personal use
Watch a video about new rules for travelling with goods for personal use.
New rules for travelling with goods for personal use.
Rules of origin
Watch a video about rules of origin.
Rules of Origin.
This video explains rules of origin and what is needed to meet the rules so that you can claim preferential tariffs when trading with the EU.
We take you through the steps you need to follow, including how to:
- classify goods by finding the correct commodity code
- check if goods meet the rules of origin
- get proof that goods meet the rules of origin
Watch a video about trader responsibilities when using an intermediary.
Trader responsibilities when using an intermediary.
This video explains your responsibilities as a trader if you choose to use an intermediary from 1 January 2021.
What commodity codes are
Watch a video about commodity codes.
What are commodity codes?
What controlled goods are
Watch a video about controlled goods.
What are controlled goods?
Subscribe to receive email updates
Subscribe to the HMRC help and support email service to get information on a wide range of topics for individuals, businesses, employers and agents.
You can also:
- make changes to your topic subscriptions
- unsubscribe from the service whenever you want
Registering and joining webinars
You can register for webinars in advance but we recommend you join each webinar 5 minutes before the start.
The Customs Declaration Service
How to subscribe
This video explains how to subscribe to the Customs Declaration Service, how to create an account and what you’ll need to create one.
How to subscribe to the Customs Declaration Service.
How to set up a Direct Debit instruction when only one signature is required
This video explains how to set up Direct Debit instructions for a duty deferment account when only one signature is required.
How to set up a Direct Debit instruction on the Customs Declaration Service when only one signature is required.
How to set up a Direct Debit instruction when multiple signatures are required
This video explains how to set up Direct Debit instructions for a duty deferment account when multiple signatures are required.
How to set up a Direct Debit instruction when multiple signatures are required.
How to use the secure file upload service
This video explains how to access the secure file upload service on the Customs Declaration Service.
How to use the secure file upload service.
How to set up a standing authority
This video explains how to set up a standing authority on the Customs Declaration Service, what they can be set against and managing standing authorities.
How to set up a standing authority.
How to use your customs financial accounts
This video explains how to use your customs financial accounts, including the cash account, duty deferment account and general guarantee account.
How to use your customs financial accounts.
How to complete an import declaration
You can also watch a series of videos about customs clearance instructions so you can find out how to complete an import declaration in the Customs Declaration Service, including:
- how to identify the declaration category
- how to identify the commodity code
- how to identify the procedure code
- how to identify the permitted additional procedure code
- how to identify the additional procedure code
- how to identify the additional information statement code
- how to identify the specific document and reference code
- how to review completion guidance
- how to complete the customs declaration
Customs import declarations — an overview
Watch a video about an overview of customs import declarations.
Customs Import Declarations — an overview.
The video explains:
- customs import declarations on controlled goods imported into Great Britain (England, Wales and Scotland) from the EU
- the process for simplified, supplementary declarations and delayed import declarations for import goods which are not controlled for up to 31 December 2021
- important terminology
Exporting — what you need to do to keep your goods moving
Watch a video about exporting — what you need to do to keep your goods moving.
Exporting — what you need to do to keep your goods moving.
The video explains what actions you need to take to export goods from Great Britain to the EU and move goods between Great Britain and Northern Ireland.
We will provide a run through of the main export processes, including:
- staged border controls
- zero-rated VAT
- customs declarations
- using an intermediary
- what licences, certificates and authorisations you may need
Exporting — sending goods outside Great Britain (including to EU countries) by post, courier or fast parcel operator
Watch a video about the new rules when you send goods in parcels to customers or businesses abroad.
Exporting — sending goods outside Great Britain (including to EU countries) by post, courier or fast parcel operator.
Getting someone to deal with customs for you — how freight forwarders can help
Watch a video about getting someone to deal with customs for you — how freight forwarders can help.
Getting someone to deal with customs for you — how freight forwarders can help.
Watch a video about how a customs intermediary or agent can help you.
How can a customs intermediary or agent help me?
How to check if you can delay customs payments and declarations
Watch a video about how to check if you can delay customs payments and declarations.
How to check if you can delay customs payments and declarations.
How to import
Watch a video about how to import.
How to import.
The video explains what actions you need to take to import goods into Great Britain from the EU (except Ireland) or rest of world countries, now full customs controls are in place. We’ll cover what these new controls mean for your business, how to get ready to import and who can help you.
Importing — steps you need to take before making your supplementary declaration
Recorded webinar
Watch a recorded webinar about importing — steps you need to take before making your supplementary declaration.
This webinar is to support those who have delayed their customs import declarations. We explain the steps you need to take before you can make a supplementary declaration and how intermediaries can help you do this.
Rules for carrying commercial goods in your baggage
Watch a video about new rules for carrying commercial goods in your baggage.
New rules for carrying commercial goods in your baggage.
Rules for exporting goods to Europe from Great Britain
Watch a video about new rules for exporting goods to Europe from Great Britain.
New rules for exporting goods to Europe from Great Britain.
Rules for making cash declarations
Watch a video about new rules for making cash declarations.
New rules for making cash declarations.
Rules for travelling with goods for personal use
Watch a video about new rules for travelling with goods for personal use.
New rules for travelling with goods for personal use.
Rules of origin
Watch a video about rules of origin.
Rules of Origin.
This video explains rules of origin and what is needed to meet the rules so that you can claim preferential tariffs when trading with the EU.
We take you through the steps you need to follow, including how to:
- classify goods by finding the correct commodity code
- check if goods meet the rules of origin
- get proof that goods meet the rules of origin
Watch a video about trader responsibilities when using an intermediary.
Trader responsibilities when using an intermediary.
This video explains your responsibilities as a trader if you choose to use an intermediary from 1 January 2021.
What commodity codes are
Watch a video about commodity codes.
What are commodity codes?
What controlled goods are
Watch a video about controlled goods.
What are controlled goods?
